Am I Really Screwed?Follow

Hello folks,
Quick story and question here to see if this has happened to anyone else. A few months back, my credit card expired on my account, so I had to update my payment method. I found no way to update my credit card at the time, so I had to sign up for click and buy. So, I try to set up a credit card through C&B, no real luck here. I end up using my bank account, they send me 2 $1.xx charges and you need to respond with the amounts to complete the set up. They finally process through my bank, I enter them, the charges show as verified and posted on my C&B account. All is good right?

Last weekend I go to log onto FFXI and it says my account is suspended. I'm thinking ok, whats this about? I finally just email the support center for SE and they respond saying I need to call them to talk about the problem. Sweet, sounds like fun.

I call them, they tell me that there were 2 "charge backs" on my account, so now my account (I have been playing since the NA launch almost, about 9 years) is PERMANENTLY BANNED! I talk to a supervisor, he is no help. I was never alerted by SE, C&B or my bank that there was any issue. SE say they allow one charge back, but two and they ban you (have never ever not paid them btw). He said I can submit a un-ban form or something, but without support, it would most likely fail.

Did I really just lose 9 years of character life over $30? I am a life long FF player and have paid timely always. Anyone have any idea? Anyone I can contact? HELP Please! Oh, and the irony is now there is a credit card option, which I have already updated to my credit card. Thanks.

Talked to my bank and they show no C&B charges anywhere. I know the 2 $1.xx charges were on there, otherwise I would never have been able to verify the bank account to begin with. I need to talk to C&B and see why they weren't transferring funds from my bank account like I established. I have the email they originally sent me saying the account was verified.

This would be absolutely terrible customer service from SE if they would throw away a lifetime customer over something so petty.

They need to get rid of Click and Choke... What bs this is. It's a good thing i refuse to use their crapass service.

Mo

this is why I just used pay pal from day one. sorry for your troubles OP, SE is a ****** customer service company, but Ive hear CandB may even be worse. Which combined is CS nightmare I wouldn't wish on my worst enemy.

Again, get the copy of your bank statement in writing that shows that C&B never even posted the transaction requests to your account after they initially verified the account. There is the supporting evidence SE is asking for.

Fight for this, man. And good luck.

Friends don't let friends use Click & Ban.