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Strange Laptop IssueFollow

#1 Nov 12 2011 at 6:27 PM Rating: Good
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My laptop started to do something very strange last night. In the middle of watching a youtube video I went to move my cursor with the trackpad and nothing happened. I hit the trackpad on/off button a few time and the color of the indicator light didn't even change. I then tried ctrl/alt/del and nothing still. After hitting a few more buttons nothing at all was working, not even the power button when I went to turn it off. The strange part is the video continued playing without a problem. The sound was fine, the video was fine, but I couldn't do anything. I ended up turning it off by pulling out the charger cord.

After giving it a few minutes I tried to turn it on but all I got was a black screen with the little underscore looking cursor in the corner that wasn't blinking. Unplugged and tried again and it worked. After a little while the same lockup problem happened. I was on Facebook this time and I could see the status updates and whatnot still popping up, but again I had no control.

I plugged in my USB keyboard and mouse and they work just fine when the actually laptop keyboard and trackpad stop working.

I have had a bad battery for a while and I really can't unplug my charger without it dying shortly after. It does also get pretty warm at times, but I have never had any overheating warnings happen.



Specs

Compaq Persario CQ60
2.2 GHz Intel Processor
2 GB RAM
Windows 7 Home Premium OS
#2 Nov 12 2011 at 7:10 PM Rating: Excellent
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Hmm, this could be a couple different things. Trackpads and newer laptop keyboards essentially connect to the Laptop's USB bus internally. It could be a software glitch with your OS load, or a problem with the internal connection point. You could also be running into an intermittant ram glitch from a stick of bad ram.

If it was working fine, nothing changed, then all the sudden stopped working, i'd be inclined to suspect hardware first given those particular components. If possible, run the windows 7 memory diagnostic from the windows 7 DVD, or download and run a memtest DVD ISO and see if your ram checks out ok. If it does, i'd try an OS reload. IF that doesn't do the trick, you may be looking at warranty service.
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#3 Nov 12 2011 at 7:13 PM Rating: Good
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I've been trying to think of anything that changed recently and I do think I remember a system update downloading and installing the other day as well. Could that of maybe been the cause and would trying a system restore from before the updates maybe fix it?
#4 Nov 12 2011 at 8:15 PM Rating: Excellent
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It "might" fix it. I've never really had that much luck with system restore personally. You might also check and see if there are updated tackpad drivers for your machine. though that shouldn't be affecting the keyboard.

edit: said update, meant system restore

Edited, Nov 15th 2011 10:03pm by Kaolian
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#6 Nov 14 2011 at 9:52 PM Rating: Good
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System updates from windows generally come out on the second tuesday of the month but there are a few in between.

Make sure that the touchpad drivers are still installed. I know on occasion I've gotten trigger happy on uninstalling programs and taken out the synaptics driver before.

With that said a little googling and it seems that that particular model of compaq does have some heat issues which could cause a lock up.
#7 Nov 15 2011 at 11:01 AM Rating: Good
Drive updates for trackpads actually are available a lot of times under Windows Updates, but they're usually optional updates. I avoid installing those on the laptops I manage for this very reason.

If you go to your Control Panel, most of the times the trackpad driver will be listed as an installed program (e.g. Synaptics touchpad, etc.) You can try finding the manufacturer's website and installing older versions of the driver until you find one that works again. You can also roll back your system state to a previous known good configuration.
#8 Nov 23 2011 at 2:02 AM Rating: Good
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Just wanted to post an update. The problem I was having has stopped happening for about a week now. I didn't do anything different or change anything so thats a little weird. I'm going to just try to roll with it for now and hope it stays this way until I can afford to get the whole computer looked at. Thanks for the help everyone.

P.S. Kaolian you rock!
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