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Still getting adds after paying for a year of premiumFollow

#1 Aug 06 2016 at 11:46 AM Rating: Decent
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Hi, as the title says I've still been receiving adds after upgrading to premium. The icon to upgrade on wowhead is still present but when I got to upgrade it just tells me I already have it and doesn't give me options to disable adds or check but sub. Ive reset cookies and am out of things to try. Any help would be appreciated.
#2 Aug 06 2016 at 12:03 PM Rating: Excellent
Darqflame's Peon
ZAM Administrator
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I see you have 2 zam accounts, you're flagged for premium on Bugalter but not on Bugeralter100, the one without premium is linked with your wowhead account. I would send an email to accounts@zam.com to move your premium over to the other account.
#3 Aug 10 2016 at 3:15 PM Rating: Excellent
Community Relations Manager
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Yes, as Szabo suggested, please contact me via accounts@zam.com. I don't see a Wowhead account under your registered email or usernames from here on Wowhead. The Premium/Patron membership is sync'd via email address so if those don't match it will not show up on Wowhead. Send me that email and I'll see what I can do to help. Thanks!
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