Daybreak Games Cuts Back EQII GM Roles

Customer Service has been spotty since Sony Online Entertainment transitioned into Daybreak Games. First phone service disappeared, then customers started complaining that petitions were not being answered. March 4, 2015, Daybreak Games updated their Knowledge Base with an article called [EQ2] Cases where Game Masters will not intervene. They have severely restricted the role of GMs to "errors with the game and/or servers" and remove the GM ability to help with gameplay issues.

Game Masters are available to assist with errors with the game and/or servers (such as crashes/rollbacks, zone down, etc)

Game Masters will not be able to intervene with simple gameplay errors. Gameplay errors should be resolved by further gameplay and players should use in-game means to address these errors.

Some examples of situations where Game Masters will not intervene:

  • Deleted items: Please reacquire any deleted items through gameplay.
  • Accidentally sold items: Buy the item back from a vendor. If it cannot be bought back, reacquire the item through gameplay.
  • Accidentally bought items: Sell the unintended item back to the vendor (not all items can be sold back unfortunately) and purchase the intended item.
  • Misloots: The Game Masters will not move items that were looted by accident or sent/traded to an unintended character.
  • Accidental item modification (transmutes, adornments, gems, etc): There are in-game means to correct this issue which the player should explore.
  • Renaming: The Game Masters will not change a character's first name, surname, or guild name upon request. Name change potions are available on the marketplace.
  • Guild Administration: The Game Masters will not administrate a guild or intervene in guild management affairs in any way. If your guild leader is absent, please create a new guild of your own or find another guild on the server that meets your needs.
  • Deleted characters: There are various mechanics in place to assure that characters are not deleted by accident.   Let's be careful out there.  Deleted characters will not be restored. Feel free to re-roll a new character.

That's right, Daybreak Games will no longer help you when your Guild Leader disappears from the game or your eight-year-old deletes a character to make room for his new "mouse pirate." So be careful out there, Norrathians, and be really sure before you click "Yes" and delete something!

Raise Your Steins to Brewday!

Brewday kicks off on March 5th and your faithful ZAM staff has been working hard to bring you all the help you need. While drunkenly stumbling around Norrath be sure to stop by Enchanted Lands and talk to Maisy Sweetbread about a goblin problem. In the Butcherblock Mountains the pesky goblins are trying to ruin the local Brewday festivities can once again be gleefully knocked over by clover carpets there's a new prize to be won. The event also features a new crafting scroll, Brewday Accoutrements to Craft VI, and new Beer Token wares from Balin Copperfoot!

Back by popular demand we also offer you our updated Brewday Quest Tracker! Happy drinking!

Downtime - Tuesday, March 3, 2015

US live servers will be brought offline on Tuesday, March 3, 2015 at 7:00AM PST for an update. Estimated downtime is one hour.

There will be extended maintenance for European servers.

EU servers will be brought offline on Tuesday, March 3, 2015 at approximately 9:00PM PST for an update. (Approx. 5:00AM London Time on February 27, 2015). Estimated downtime is four hours.

The update notes are below.

The City Festival Starts Tonight!

Tomorrow is March, which means it's time for the Neriak City Festival! The festival is planned to start on March 1st at 12:01am PT and will run until March 7th at 11:59pm PT. You can find the Far Seas Caravan in Darklight Wood just over the chasm outside of Neriak

Visit the Far Seas caravan merchants to see all of the local specialities and other festival goods, and don't forget to check out the four City Festival achievements (listed under Live Events in your journal).

An Aether Race will also be available in Darklight Wood during the festival. Participate and finish the race in 89 seconds or less to earn the Fearless Flyer prefix title! Begin the race by speaking to the referee near Neriak.

Downtime - Friday, February 27, 2015

US live servers will be brought offline on Friday, February 27, 2015 at 7:00AM PST for an update. Estimated downtime is approximately one hour. EU servers will be brought offline on Friday, February 27, 2015 at approximately 7:00AM PST for an update. (Approx. 3:00PM London Time on February 27, 2015). The estimated downtime will be 2 hours.

As of 4:30am PT on Friday there were no update notes avalable.

To make up for the mission NPCs being down earlier in the week, there will be double currency this weekend:

Kander: "Mission givers are back up. We will be running a double Ferrin weekend this weekend for all."

Kander: "Oops, my mistake. Its actually a double currency weekend. So everything will be doubled. It will not just be Ferrins."

Downtime - Thursday, February 26, 2015

All US live servers will be brought offline on Thursday, February 26, 2015 at approximately 4:00AM PST for an update. EU servers will be brought offline on Thursday, February 27, 2015 at approximately 5am London time for an update. Estimated downtime for both sets of servers is one hour.

Both the Antonia Bayle and Oasis servers will be unavailable for approximately four hours for additional maintenance.

Patch notes are available after the jump.

Recent Issues Plague Users

EverQuest II players have been plagued by login and zoning issues recently. Today Justin “Jamiss” Michael, EQII Developer, posted a fix on the official forums. It seems that players who at some time manually edited their hosts file to sidestep some DNS issues might have to revert those changes:

Very important! If you are experiencing zoning or login issues, please double check your hosts file (C:\windows\system32\drivers\etc\hosts) and verify that there are no hosts defined in there for any of our services. There could be web addresses for,, and more in there. If they are in there, please remove them or comment them out.

Our launchpad and game would not have modified these files and we cannot modify them to what they should be. Changing it had to be done by someone at the PC. This was very likely done in response to DNS issues that occurred in July referenced here:

I will reiterate. Changing this file is not something that our LaunchPad or game can or should do. The hosts file requires user input to be modified.

Feldon of EQ2 Wire has edited his original post, referenced above, with instructions for reversing the changes.

Next, as reported by Niami Denmother  on EQ2 Trader's Corner. the in-game MotD states that there's an issue with mission givers in Altar of Malice and they have been removed from the game.

Update: Carlos “Gninja” Mora, EQII Developer responded to the AoM Missions issue this morning:

It is getting fixed and it is getting fixed right. We would rather get it right the first time and take an extra day to put in the needed testing than to rush it out and potentially make things worse. Sorry for the inconvenience.


Patch Notes - February 24, 2015

Daybreak Games has published update notes for Tuesday, February 24, 2015. There has been no downtime announcement, so until we hear otherwise we are assuming it's concurrent with the general maintenance scheduled for three hours starting at 7am Pacific. We'll update this notice if we get better information.

The notes are below.

Daybreak General Maintenance: February 24, 2015

Daybreak Games has announced a general maintenence affecting all their games:

Attention players: we will perform a general maintenance beginning at 7:00AM Pacific on Tuesday, February 24th. The current estimated downtime for this maintenance is up to three hours.

This maintenance may impact the following Daybreak services across all games:

  • Commerce functions, including purchases, for all games
  • Game logins
  • Web and forum logins for all Daybreak sites, including account creation

Thank you for your patience as we complete this maintenance.

Here's our handy Time Zone Conversation Tool to help you plan.

Moonlight Enchantments Start Tonight!

The monthly live event Moonlight Enchantments starts tonight! The grottos will open on the 20th at 12:01am PDT and close on the 21st at 11:59pm PDT. The time applies directly with no conversion to all servers. Check out our Moonlight Enchantments guide and peek at the rewards!