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Paid for premium still seeing adsFollow

#1 Apr 10 2015 at 3:17 PM Rating: Decent
I paid for a premium membership earlier this week and I still see ads on wowhead and hearthstone. I have lowered IE privacy cookie settings to accept all cookies, logged in and out, even submitted the private email attached to the membership page. I still see upgrade available, but when I click it and click to start membership process it takes me to my account and I was billed on my credit card... So what gives..
#2 Apr 12 2015 at 2:46 PM Rating: Excellent
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On Wowhead and Hearthhead, but not ZAM? I see that you do indeed have premium. K, standard troubleshooting first. I know you've done some of this, please indulge me.

First; you don't have a Hearthhead.com ID. You'll need to login/register on Hearthhead for the site to know that you're Premium (Yeah, I know, that's redundant, we're not to that one-login-to-rule-them-all phase yet).

Sidebar: The lowering browser security thing is only for Allakhazam.com sites, so that won't help you over there.

Second: Clear your cookies (at least for the sites in question) and your browser cache. Instructions for most browsers: https://kb.iu.edu/d/ahic or: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies and http://www.wikihow.com/Clear-Your-Browser%27s-Cache

Third: Be sure you're logged in. You do have to log in to all the sites individually still (see the we're-not-there-yet) note above.

Run through that and see if it helps.




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#3 Apr 12 2015 at 5:02 PM Rating: Good
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If you're on Chrome or Internet Explorer, Ctrl-Shift-Del is the shortcut to the browser cleaning page where you can clear cookies and the cache.

Probably works on other browsers as well, but I don't have access to them at the moment.
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#4 Apr 12 2015 at 11:46 PM Rating: Excellent
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Mazra wrote:
If you're on Chrome or Internet Explorer, Ctrl-Shift-Del is the shortcut to the browser cleaning page where you can clear cookies and the cache.

Probably works on other browsers as well, but I don't have access to them at the moment.

Works on Firefox too. Nice shortcut since it works on the big named browsers.

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