Authenticators (SOE)
The information below is from articles in Sony Online Entertainment's Knowledge Base. [1] [2] [3] We would like to point out that regardless of which game's image is used on the physical authenticators it will still work for ANY Sony Online Entertainment game, excluding those on the Playstation Network.
Frequently Asked Questions
What is a SOE Authenticator?
The SOE Authenticator is a supplemental authentication method for your Station Account giving you the security of Two-Factor Authentication. This additional layer of security is designed to help thwart and prevent unauthorized access to your account. The SOE Authenticator provides you with a unique, one-time authenticator code (PIN) to use in addition to your regular password.
What types of SOE Authenticators will be available to me?
SOE will be introducing two (2) versions. A physical hardware authenticator that can be purchased and shipped directly from SOE and a mobile authenticator that can be used via your Smartphone device. The physical hardware authenticator is unique to your account, can be carried around with you and does not require a Smartphone device.
Who can use the SOE Authenticator?
Any SOE player or customer with a Station Account.
What is Two-Factor authentication?
Two-Factor Authentication is an added level of security on your Station Account that requires two different kinds of information from the user in order to authenticate access to their Station Account. When an SOE Authenticator is attached to a Station Account a user would then be required to enter in their Station Password plus the authenticator code (PIN) from their SOE Authenticator.
What is an authenticator code (PIN) and where do I see it?
The authenticator code (PIN) is a digital, six (6) digit, numeric code that is produced when you press the button on the front of your physical SOE Authenticator. Each authenticator code (PIN) is unique and valid only once.
How does the SOE Authenticator work?
You will need to ADD your SOE Authenticator to your Station Account by linking your account with your SOE Authenticator security device. Once the Station Account is linked, the SOE Authenticator will be required to log in to your account. Please note that once your Station Account is linked with an SOE Authenticator you will be required to supply your password plus the authenticator code (PIN) for all Station Account logins.
How do I ADD the SOE Authenticator to my Station Account?
You can ADD your SOE Authenticator by logging into your Station Account and going to My Account. Select Enhanced Security, ADD Authenticator and follow the instructions. When prompted enter the serial number on the back of your SOE Authenticator along with the authenticator code (PIN). Upon successful completion your Station Account will be linked and your SOE Authenticator will be required for all future logins.
Where do I enter the authenticator code (PIN) after successfully ADDING the SOE Authenticator to my Station Account?
During your normal login procedure you will enter your Station password plus your unique, one-time authenticator code (PIN) in the same field. Please note you will be required to enter both your Station password and your unique, one-time authenticator code (PIN) in that order. Each time you log in to your Station Account you will be required to enter your current Station password plus your unique, one-time authenticator code (PIN). Log in using both and rest assured knowing your Station Account is now even more secure from malicious attacks and possible threats.
Where do I get my SOE Authenticator?
The Limited Edition EQ II SOE Authenticator is available exclusively at Fan Faire for all attendees and will be purchasable from SOE's website in the weeks following Fan Faire.
How much is the SOE Authenticator?
The physical version of the SOE Authenticator will cost $9.99 (includes shipping and handling) plus applicable tax.
Will the SOE Authenticator be available to International Customers?
Yes, International customers will be able to purchase the physical version of the SOE Authenticator for $9.99 USD plus additional shipping charges (varies depending on country), and International customers will be able to download the FREE mobile SOE Authenticator for their iPhone device once available.
How long does the physical SOE Authenticator last?
Typical life is 7-10 years based on normal usage.
Can I have multiple SOE Authenticators tied to one Station Account?
Yes, you can elect to attach several SOE Authenticators to your Station Account.
Can I have one (1) SOE Authenticator tied to multiple Station Accounts?
Yes, you can elect to link one (1) SOE Authenticator to multiple Station Accounts.
When will the mobile SOE Authenticator be available and will SOE support other Smartphone devices?
The mobile SOE Authenticator will be available in the near future. SOE plans to support select Smartphone devices including iPhone and Android powered devices. The mobile SOE Authenticator will provide the same level of protection as the physical SOE Authenticator. SOE will offer this version FREE to all Station Account customers as soon as it is ready!
How much is the mobile SOE Authenticator?
The mobile SOE Authenticator will be available for FREE for your Smartphone device.
What happens if I lose my SOE Authenticator?
If you lose your SOE Authenticator, you will need to contact Customer Support for assistance. Our representatives will be able to assist you with regaining account access by verifying certain security information with you.
Can I turn the extra security of the SOE Authenticator on and off as I wish?
Yes, you can do so by going to My Account and following the instructions to REMOVE your SOE Authenticator from your Station Account.
Will this work for my PLAYSTATION® Network account?
Unfortunately no, not at this time.
Adding an SOE Authenticator to an account
The SOE Authenticator is a physical security device that adds more protection to your account. To add an SOE Authenticator to your account, log in to your account here and follow the steps below:
- On the Account Management page, click the Enhanced Security button.
- Click the Add Authenticator Button
- In the 10 Digit Serial Number box, type in the number located on the back of the authenticator. Do not include any hyphens.
- Press the gray button on the front of the authenticator, then type the number that appears in the code field into the box labeled Authenticator Code. When both fields are entered, click the Add Authenticator button.
- You have successfully added the authenticator to your account. You will receive a confirmation e-mail shortly.
You may add more than one authenticator to a single account. To do this, simple repeat the process above.
Removing an SOE Authenticator from an account
To remove an SOE Authenticator from your account, log in to your account here and follow the steps below:
- On the Account Management page, click the Enhanced Security button.
- Click the Remove Authenticator Button.
- In the 10 Digit Serial Number box, type in the number located on the back of the authenticator. Do not include any hyphens.
- You have successfully removed the authenticator to your account. You will receive a confirmation e-mail shortly.
You may re-add the SOE Authenticator to your account or another account at any point.
How does the Authenticator work with my existing password?
After you have activated your Authenticator you will need to enter the generated PIN after your password when you log in. See example below:
- Username: Username
- Password: Password + Authenticator PIN
This means that players who add an Authenticator to their account will need to have a password that is 8-9 characters long because the 6-digit PIN counts towards the 15 character limit.
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- ^ Authenticator FAQ in Sony Online Entertainment's Knowledge Base
- ^ Adding or Removing an SOE Authenticator - SOE Knowledge Base article
- ^ Logging in with an Authenticator - SOE Knowledge Base article
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